Effective Date: July 2, 2026
At Sarah's Gourmet Pretzels, your satisfaction is our top priority. Because we sell perishable gourmet chocolate-covered pretzels, we have the following policy:
Returns & Refunds
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All sales are final on opened packages for food safety reasons.
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Unopened packages may be returned within 7 days of delivery for a refund (minus original shipping) if they are in their original, sealed packaging.
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If your order arrives damaged or spoiled, contact us within 48 hours with photos for a replacement or full refund (including shipping). However, if your pretzels arrive melted because you chose to ship when it was above 90 degrees in your area, in this situation, your order will not be refunded. We will use www.timeanddate.com/weather/usa/historic to verify if a refund will be given.
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Our pretzels stay fresh for 6–8 months, but please inspect upon arrival.
Include your order number and details/photos of the issue. We’ll respond within 1–2 business days.
