Effective Date: July 2, 2026
Sarah's Gourmet Pretzels ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://sarahsgourmetpretzels.com/ or make a purchase.
Information We Collect
-
Contact and order information: name, shipping/billing address, email, phone number
-
Payment details (processed securely via Shopify and payment providers)
-
Order history and product preferences
-
Automatically collected data: IP address, browser type, cookies, and site usage
How We Use Your Information
-
Process and ship your orders of gourmet chocolate-covered pretzels
-
Communicate about orders, promotions, and customer service
-
Improve our site and products
-
Send marketing emails (you can unsubscribe anytime)
Sharing Your Information
We do not sell your data. We share it only with trusted service providers (e.g., Shopify, shipping carriers) as needed to fulfill orders, and as required by law.
Data Security & Cookies
We use industry-standard security. Our site uses cookies for functionality, analytics, and your shopping experience.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Children’s Privacy
Our site is not directed at children under 13.
Changes to This Policy
We may update this policy and will post changes here.
Refund and Return Policy
Effective Date: July 2, 2026
At Sarah's Gourmet Pretzels, your satisfaction is our top priority. Because we sell perishable gourmet chocolate-covered pretzels, we have the following policy:
Returns & Refunds
-
All sales are final on opened packages for food safety reasons.
-
Unopened packages may be returned within 7 days of delivery for a refund (minus original shipping) if they are in their original, sealed packaging.
-
If your order arrives damaged or spoiled, contact us within 48 hours with photos for a replacement or full refund (including shipping).
-
Our pretzels stay fresh for 6–8 months, but please inspect upon arrival.
Include your order number and details/photos of the issue. We’ll respond within 1–2 business days.
Shipping
-
We ship only to the lower 48 United States.
-
Original shipping costs are non-refundable unless the product is defective.
-
You are responsible for return shipping costs unless we approve otherwise.
Exchanges
We currently do not offer exchanges. Please double-check flavors and quantities before ordering.
We reserve the right to refuse returns that do not meet these criteria.
Contact Us
Sarah's Gourmet Pretzels
227 Huff St, Dunlo, PA 15930
